Returns and Exchanges
Returns
Return requests are accepted within the timeframe of 10 business days from your delivery date. Any item(s) you wish to return will need to be sent in the same condition it was received. The item needs to have no physical damage and must still have all labels attached.
To initiate the return of item(s) or have any concerns about the condition of your item(s), we kindly request that you communicate with us through the designated "Contact Us" page on our website.
Upon receipt of your request, our team will send you details on the return process, guiding you on how to return your item(s) and provide information about a refund or store credit in exchange for your item. Additionally, we will provide you with a shipping label to attach to the resealable sachet that originally encased your order.
Exchanges
For size-related exchanges, kindly reach out to our dedicated support team through the "Contact Us" page on our website.
Our team is happy to provide comprehensive assistance to facilitate a seamless exchange process for your item/s. Your satisfaction is our priority, and we look forward to addressing your inquiries promptly and professionally.
Damaged Items
In the event that you receive items that have incurred damage during the shipping process, we kindly ask you to promptly reach out to our support team. You can initiate contact through the designated "Contact Us" page on our website.
Our team will provide you with the necessary assistance and guidance to address the issue of damaged items. Your satisfaction is paramount to us, and we are committed to ensuring satisfactory resolution to any concerns you may have regarding the condition of your received goods.